PIA Invites Bids to Implement Payment Gateway and Fraud Prevention Solution

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Abbas Ali
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PIA Invites Bids to Implement Payment Gateway and Fraud Prevention Solution

Post by Abbas Ali »

In December 4 newspaper:

Invitation to Bid

Implementation of Payment Gateway and Fraud Prevention Solution


Pakistan International Airlines Corporation Limited (PIACL) is the national flag carrier of Pakistan and is in the business of air transportation of passengers, cargo and related activities.

PIACL is looking for services of a commercial bank/financial institution in Pakistan to provide Payment Gateway and Fraud Prevention Services with capabilities of multi-currency payments through debit cards, credit cards and online funds transfer, point of sales and other mode of digital payment services.

Pakistan International Airlines Corporation Limited (PIACL) is the national flag carrier of Pakistan and is in the business of air transportation of passengers, cargo and related activities.

PIACL is looking for services of a commercial bank/financial institution in Pakistan to provide Payment Gateway and Fraud Prevention Services with capabilities of multi-currency payments through debit cards, credit cards and online funds transfer, point of sales and other mode of digital payment services.

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Re: PIA Invites Bids to Implement Payment Gateway and Fraud Prevention Solution

Post by Abbas Ali »

INTRODUCTION

As a part of strategizing PIACL position in the niche markets, and to opt for the latest technological platforms, PIACL is looking for managed services from commercial banks/ financial institutions for provision of Payment Gateway services along with Fraud Prevention solution with capabilities of Multi-currency payments through debit cards, credit cards and online funds transfer, direct payment and Point of Sales services.Customer convenience will be the core objective of the services.

In this regard quotations are requested from the banks / financial institution regulated by the State Bank of Pakistan for the acquisition/opening of E-merchant account/service of internet payment gateway and fraud prevention solution.

SCOPE OF WORK

PIACL intends to select Internet Payment Gateway Service Provider, hosted at vendor‟s premises, for providing Electronic Payment Services along with fraud prevention solution for booking, reservations and for future services offered by PIACL through Credit cards/ Debit cards/ Net Banking/ Cash Cards/Immediate Payment Service (IMPS) etc.
  • The solution should be scalable and should comply with all international standards at various regions of the world like PCI DSS etc. and domestic standards specified by regulatory authorities like SBP / FBR / Ministry of Finance or any other Government guidelines issued from time to time.
  • The solution should have a real time advanced fraud prevention &risk management capability.
  • Fraud Prevention; Detailed fraud prevention mechanism, PCI & GDPR compliant, 3D Secure and ECI (Electronic Commerce Indicator) capabilities before ticket issuance and transaction generation from customer account based on credit/debit cards rules defined
    by airline and standard checks to be available. This should also be in line with the applicable PIACL policies and in accordance with GAAP (Generally Acceptable Accounting Principles).
  • Direct Debit; Integration with existing banking link networks to enable direct debit facility from bank account through virtual process. The facility must be compatible with both mobile and website.
  • The solution should have an uptime of 99.5% and should have a dedicated connection to PIACL Data Center, DR or the PIA authorized location (local or international).
  • Bidder provides all the material / document along with the technical support person for onsite support if required.
  • For legal purposes such as Court Cases, system generated reports/logs are provided as and when required.
  • The system should support multi-currency exchange rates, dynamic currency conversion.
  • For foreign exchange transactions the system will accept the transaction in the customer‟s payment currency and will process the transaction in the mapped currency for the equivalent of that cost for that particular region. Additional settlement currencies can be added at any stage of the contract with mutual consent.
  • Conversion exchange rate will be mutually decided between PIA and selected bidder on time to time bases.
  • The bidder provides technical support and training as and when required for integration/administration/reporting of payment gateway API with PIACL Systems.
  • The bidder shall also provide adequate training for installation and maintenance of any software required for this project to PIACL.
  • The bidder shall be responsible and liable to cater, resolve, handle and settle any dispute/ charge back/ or any objection raised by any user, bank or entity due to any reason including misuse of cards. PIAC shall not be responsible or liable on any such disputes or charge back.
  • The bidder shall provide the real-time visibility for all the transactions (nothing exceptional).
  • The bidder will provide APIs for WEB/ APP/ IVR/ Social Media or any other facility or feature require by PIACL.
  • It is clarified that the selected payment gateway will be non-exclusive, i.e., PIACL reserves the right to have multiple payment gateways in parallel.
  • PIACL reserves the right for use of any payment gateway at any sale channel / location (i.e., Counter, PoS, BSP or any web interface) as per PIACL requirement.
Source: PIA
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Abbas Ali
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Re: PIA Invites Bids to Implement Payment Gateway and Fraud Prevention Solution

Post by Abbas Ali »

BTW, officially it's Pakistan International Airlines Corporation Limited (PIACL) not Pakistan International Airlines Company Limited (PIACL) as mentioned in following invitation to bid.

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Re: PIA Invites Bids to Implement Payment Gateway and Fraud Prevention Solution

Post by Abbas Ali »

Bids submission date extended to February 10, 2020, according to following corrigendum in today's newspaper.

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Re: PIA Invites Bids to Implement Payment Gateway and Fraud Prevention Solution

Post by Abbas Ali »

In November 15 newspaper:

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Re: PIA Invites Bids to Implement Payment Gateway and Fraud Prevention Solution

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In October 1 newspaper:

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Re: PIA Invites Bids to Implement Payment Gateway and Fraud Prevention Solution

Post by Abbas Ali »

In December 2 newspaper:

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Re: PIA Invites Bids to Implement Payment Gateway and Fraud Prevention Solution

Post by Abbas Ali »

Most advantageous bidder is Habib Bank Limited (HBL).

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