PIA to Hire Air Cargo Management System

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Abbas Ali
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PIA to Hire Air Cargo Management System

Post by Abbas Ali » Sat Aug 10, 2019 3:05 pm

PIA to hire air cargo management system.

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Abbas Ali
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Posts: 36506
Joined: Thu Aug 05, 2004 11:52 pm
Location: Pakistan

Re: PIA to Hire Air Cargo Management System

Post by Abbas Ali » Sat Aug 10, 2019 4:47 pm



Pakistan International Airlines Corporation Limited (PIACL) is in the business of air transportation of passengers and cargo and related businesses. PIA's primary focus is to serve the Pakistani community at large and travelers across the globe. The provision of transportation to expatriates has remained one of the foremost priorities of the national airline. The airline has its presence in five continents with offices and stations located throughout the country and across the world.

As a part of strategizing its position in the niche markets, and to opt for the latest technological platforms, PIACL is looking for services of an integrated Cargo Management system.

We require a sophisticated and comprehensive cargo management system providing airline with complete end-to-end control over the sale, operation and management of cargo. The system should be functionally rich and capable of addressing the total air cargo cycle. We are concerned in costeffective, integrating the processing of all cargo-related business activities. The system should be easy to learn and use and have customized configurations to best suit a carrier’s operational and commercial needs.

The products should support all key air cargo business functions including sales, operations, Revenue management and mail handling. The modules are tightly coupled, integrated and share database for customer data, configurations and other parameters. The modules are independently deployable in any combination and are available as Software-as-a-Service model with application hosted by IBS and traditional license model with customer hosting.


PIA intends to select Cargo Management system provider which should have following below
mentioned functionalities in line with IATA standards.

1. Flight Schedule
  • Provision of uploading SSIM file.
  • Availability of IATA standard flight schedule such as ASM, SSM.
  • Audit trail must be available for each flight.
  • User friendly manual updating of flight schedule.
2. Stock Management
  • Ability to maintain inventory at Agent, Station and Head Office level.
  • Capability to BLOCK and Withdraw AWB STOCK from Agent, Station.
  • Audit trail must be available for each AWB and stock.
3. Cargo Bookings
  • E-Booking (Cargo Web, Portal Interfaces)
  • Creation of cargo booking with the minimum key strokes.
  • Capability to send, receive and process IATA standard EDI booking messages.
  • IATA standard compliant availability of e-AWB facility.
  • Provision for creation of restricted user IDS according to the required functions. Such as for
    freight forwarders, GSAs, GHAs and Airline employees.
  • AWB and label printing.
  • Auto pricing of AWBs including Interlining, Trucking, SPA, Tonnage, Spot Rate and any other
  • Audit trail must be available for each AWB.
4. Postal Mail Management
  • Mail AWB generation.
  • Flexible processing of postal mail booking and related messages.
  • Ability to process postal related EDI messages (From Acceptance till Delivery).
  • End-to-end tracking.
  • Auto pricing of Mail AWBs.
  • Audit trail of every parcel from acceptance till delivery.
5. Revenue Management
  • Aircraft, Route and flight wise capacity management.
  • Availability of all Cargo Revenue Management Functionalities must be as per IATA/Airline cargo Industry requirements.
  • Flexible and broad range pricing parameters with auto pricing and rates management facilities.
o TACT Rate
o Company Publish Rates
o Commodity Wise
o Class Wise
o Tonnage Deals
o Sector Wise
o Flight Wise
o Region Wise
o Ad-hoc/Spot Wise
o Agent, shipper& Group Wise
o Percentage Discount
  • Projected Flight Revenue.
  • Advanced space management capability with yield optimizing engine.
  • Facilitates critical decision support.
  • Secure ad-hoc controls and complete audit trail ensures pricing policies are maintained.
  • Bilateral/Special prorates agreement management.
  • Code share Management facility
  • Management Reports.
  • CASS interface.
  • Accounting CCA initiation and processing.
  • Bilateral/Special prorates agreement management.
  • Billings and invoices management.
  • Flight Handling and Trucking cost management.
  • Credit limitation control.
  • Rates Management
  • Currency Conversion management.
  • Debit/credit note management.
  • Freight forwarders Creation and control.
  • Reconciliation of sales and up-lift
  • Management Reports.
  • IATA Standard EDI Messaging.
  • Export processing.
  • Import processing.
  • Customs status entry.
  • Dangerous Goods Handling
  • e - AWB and e-Freight IATA Compliant facility.
  • Operational CCA
  • Handling Discrepancies
  • Sending and receiving IATA standard flight and AWB messages (CIMP, XML and any new addition by IATA) and ability to send customized notifications (Flight Pre-Alert etc.)
  • Invoicing
  • Label printing
  • ULD assignment
  • Email Notification
  • Management Reports
  • Dashboard.
  • Business analytics
  • Capable of providing extensive reporting capabilities- parameter-driven management reporting tools in variable formats.
  • Capable of providing end to end audit trail for all bookings made/ AWBs processed through the system so that Audit may find it a comprehensive source of record.
  • The proposed tool should have capability of offering customizable reports as per requirement of user (i.e. sales user, finance user, audit user etc.)
9. Customs Reporting (Optional):
  • Direct Interface for reporting to Customs Systems for countries where applicable.
10. System Integrations
  • Capable to send, receive and process in all applicable IATA standards such as CIMP, XML and any addition in future by IATA.
  • E-AWB, E-freight and Cargo industry compliant.
  • Support of commonly used range of communication methods including e-mail, IATA CIMP, IATA - XML standard and mobile messages (preferred not mandatory).
  • Automatic e-mail notification for internal and external customers for specified milestones.
  • Web based shipment status update for customers. (Online Tracking)
  • Ability to provide integration capabilities (APIs, Web Services, Middleware, etc.) to facilitate integration with third party systems.
  • The system should be flexible enough to integrate and able to exchange information with other airline systems such as
  • PIA Reservation System
  • PIA Departure Control System
  • PIA Weight & Balance System
  • PIA Revenue Accounting System
  • PIA Flight Operations System
  • PIA Schedule Planning System
  • PIA ULD Management System
  • Weigh Bridges interfacing/integration
General Requirements

System should also be capable of providing following features integrated with modules defined in scope of work. However, vendor is required to mention all below given features on separate sheet clearly identifying where these features exist or provide YES/NO

 Dashboards - The system should be able to provide executive and functional dashboards covering all the KPIs of the airline operations and business. The visually rich dashboards to provide insights in a manner that is intuitive to airlines management for their decision making.
 Advanced Analytics - The system should be able to provide Next-Generation Advanced Analytics including predictive analytics, forecasting, data mining and text analysis in order to enable airline to gain deeper insights into market trends leveraging big data technologies allowing management to review the real-time airline’s performance benchmarks and also to predict the marketing trends and forecast airlines position.
 Notification Automatic e-mail notification for internal and external customers for specified milestones.
 Queues - queues management function for send/receive messages.
 History - complete history for all AWBs, Flights fields and ability to display all users’ transactions.
 Reporting. Ability to provide detailed reports.
 Taxes/Fees/Surcharges. Ability to retrieve all applicable taxes/ fees/ surcharges by country or by city pair.
 MOP. Ability to support multiple forms of payment (CC, Invoice, Miles, check, cash…).
 Calculation Mileage. Ability to support mileage based calculation for POMAIL and Interline.
 Flight Range. 0000-9999 flight number range must be supported.
 RFID. Ability to generate RFID tags and support all related functions to RFIDs (e.g. tracking and locating etc.)
 Text and remarks. Ability to add free format text and remarks on AWB and Flight.
 Arrival/departure flights. Ability to display arrival/departure flights list by date :
o Flight number
o Destination
o Aircraft registration
o Flight status
o Bay number.
 IATA standard formats - Ability to support IATA standard formats for load sheet/load plan/NOTOC and other load-planning related messages.
 IATA messages - Ability to process incoming LDM and CPM messages from an up-line station with third party mechanism.
 Lock/unlock - Ability to provide the facility to lock, unlock a flight and cancel a flight from the System.
 Standard IATA UWS - Ability to send standard IATA UWS cargo messaging for load planning and finalization.
 Management Reports - The system should be able to provide information for preparation of various reports such as Advance and historic booking reports, by point of sale, by system user, by period, route (differentiating between booked and operated) or flight number.
• No-show statistics
• Flight exception reports (low load flights, high load flights)
• Monthly booking report by user and point of sales.
 Data Storage - Ability to store data minimum 10 years for forecasting and reports.
 Access- Access to all systems and/or their functionalities must be controlled by session characteristics and by users’ authorization. It shall be possible to define a group of users with limited set of functions to be defined by PIA.
 Access - Ability to access system via internet/Web (secure access) and leased lines.
 GUI - Graphical User Interface must be available for direct user entries for all modules.
 Modes - Training, Test/acceptance and production modes are required.
 Access management - Ability to manage user’s profiles and privileges:
o Creation,
o Amendment,
o Suspension,
o Cancellation.
 Help - Ability to provide help information, user guides, tutorials and self-paced learning.
 Session - Ability to auto sign-out after a defined period of inactivity (to be specified).
 Log - History logging for all modules must be available (who, when and what change were made).
 Security - The provider must guarantee:
o Security
o confidentiality
o integrity of data
 Service Desk - There should be 24 x 7 x 365 round the clock service desk for incident and problem management with well-defined support model and escalation matrix.
 Availability - Fully automated with proven track record of 99.9% uptime.
 Disaster Recovery- Policies, tools and procedures to enable the recovery of the system without any disruption.
 Scalability - The system should be capable of managing existing and future technology innovation for at least 10 years. The system should be Scalable and can support over 500 concurrent sessions.
 Audit Trails- The system should provide audit trails for the users or system activity, for entire contract period, and afterwards would provide the data to the client.
 Online Training - Availability of Online Training Modules for Airlines Staff.
 Upgrades - vendor will not charge for the upgrades, version change, or even feature or product change during the contract period.
 Compliance - System must be compatible /Compliant with e-AWB, e-Freight and Cargo StB (Simplifying the Business) IATA initiatives.

Source: PIA
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