Serene Air Suspends Flight Operations Due to Reservation System Maintenance

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Abbas Ali
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Serene Air Suspends Flight Operations Due to Reservation System Maintenance

Post by Abbas Ali »

Serene Air did not operate flights on April 22 due to airline's reservation system maintenance.

Message on Serene Air official website https://sereneair.com/:

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Flight booking not possible on Serene Air website:

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All aircraft in Serene Air fleet remained on ground on April 22.

Airbus A330-200

AP-BNE
https://www.flightradar24.com/data/aircraft/ap-bne

AP-BNF
https://www.flightradar24.com/data/aircraft/ap-bnf

Boeing 737-800

AP-BNA
https://www.flightradar24.com/data/aircraft/ap-bna

AP-BNB
https://www.flightradar24.com/data/aircraft/ap-bnb

AP-BNC
https://www.flightradar24.com/data/aircraft/ap-bnc

AP-BND
https://www.flightradar24.com/data/aircraft/ap-bnd

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Abbas Ali
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Re: Serene Air Suspends Flight Operations Due to Reservation System Maintenance

Post by Abbas Ali »

Serene Air flights cancelled on April 22 included:

ER500 Karachi to Islamabad
ER501 Islamabad to Karachi
ER520 Lahore to Karachi
ER543 Lahore to Quetta
ER542 Quetta to Lahore
ER523 Lahore to Karachi

ER550 Karachi to Peshawar
ER551 Peshawar to Karachi
ER502 Karachi to Islamabad
ER503 Islamabad to Karachi
ER540 Quetta to Islamabad
ER541 Islamabad to Quetta

ER504 Karachi to Islamabad
ER505 Islamabad to Karachi
ER524 Karachi to Lahore
ER525 Lahore to Karachi

ER703 Islamabad to Sharjah
ER704 Sharjah to Islamabad

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Re: Serene Air Suspends Flight Operations Due to Reservation System Maintenance

Post by Abbas Ali »

Serene Air flights cancelled on April 23 include:

ER500 Karachi to Islamabad
ER501 Islamabad to Karachi
ER502 Karachi to Islamabad
ER503 Islamabad to Karachi
ER504 Karachi to Islamabad
ER505 Islamabad to Karachi

ER520 Karachi to Lahore
ER521 Lahore to Karachi
ER522 Karachi to Lahore
ER523 Lahore to Karachi
ER524 Karachi to Lahore
ER525 Lahore to Karachi

ER540 Quetta to Islamabad
ER541 Islamabad to Quetta

ER550 Karachi to Peshawar
ER551 Peshawar to Karachi

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Re: Serene Air Suspends Flight Operations Due to Reservation System Maintenance

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Re: Serene Air Suspends Flight Operations Due to Reservation System Maintenance

Post by Abbas Ali »

Serene Air flights cancelled on April 24 include:

ER500 Karachi to Islamabad
ER501 Islamabad to Karachi
ER502 Karachi to Islamabad
ER503 Islamabad to Karachi
ER504 Karachi to Islamabad
ER505 Islamabad to Karachi

ER520 Karachi to Lahore
ER523 Lahore to Karachi
ER524 Karachi to Lahore
ER525 Lahore to Karachi

ER540 Quetta to Islamabad
ER541 Islamabad to Quetta
ER542 Quetta to Lahore
ER543 Lahore to Quetta
ER544 Karachi to Quetta
ER545 Quetta to Karachi

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Re: Serene Air Suspends Flight Operations Due to Reservation System Maintenance

Post by Abbas Ali »

Today, Serene Air Boeing 737-800 registration AP-BND performed airline's scheduled flights between Islamabad and Sharjah.

Islamabad to Sharjah flight ER703.

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Source: flightradar24.com

Sharjah to Islamabad flight ER704.

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Source: flightradar24.com

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Abbas Ali
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Re: Serene Air Suspends Flight Operations Due to Reservation System Maintenance

Post by Abbas Ali »

Radixx reservation system has experienced a security incident that has affected approximately 20 Radixx airline customers including Pakistan's Serene Air that has been cancelling its flights since April 22.

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Radixx Announces Security Incident Impacting Radixx Res

Posted April 22, 2021

Sabre systems operate in a separate operational environment and ongoing investigation has found no impact to Sabre

SOUTHLAKE, Texas – Apr. 22, 2021
– Radixx, a subsidiary of Sabre Corporation (NASDAQ: SABR), that serves the low-cost airline carrier segment, today announced that Radixx Res™ has experienced an event impacting its Radixx reservation system. The company is in the process of restoring service to the approximately 20 Radixx airline customers affected by this event.

On April 20, 2021, Radixx noticed unusual activity related to its Radixx Res™ application. An investigation indicated that malware on the Radixx system caused the activity. Radixx’s highest priority was to identify and contain any issues and to restore service as soon as possible.

Radixx Res™ operates in its historical, dedicated datacenter, which is a separate operational environment from Sabre systems. Based on the investigation to date, Sabre’s systems, including its GDS, Airline IT, SabreSonic passenger service system and Hospitality Solutions systems, were not impacted. The company also noted its investigation indicates that the Radixx database containing customer information was not compromised in the event.

The company is taking steps to stand up a new Radixx application server environment. The company expects to begin bringing Radixx Res™ customers back online beginning later today, with efforts continuing over the next several days.

Source: radixx.com
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Re: Serene Air Suspends Flight Operations Due to Reservation System Maintenance

Post by Abbas Ali »

Serene Air flights cancelled on April 25 include:

ER500 Karachi to Islamabad
ER501 Islamabad to Karachi
ER502 Karachi to Islamabad
ER503 Islamabad to Karachi
ER504 Karachi to Islamabad
ER505 Islamabad to Karachi

ER520 Karachi to Lahore
ER521 Lahore to Karachi
ER524 Karachi to Lahore
ER525 Lahore to Karachi

ER540 Quetta to Islamabad
ER541 Islamabad to Quetta
ER544 Karachi to Quetta
ER545 Quetta to Karachi

ER550 Karachi to Peshawar
ER551 Peshawar to Karachi

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Re: Serene Air Suspends Flight Operations Due to Reservation System Maintenance

Post by Abbas Ali »

Serene Air flights cancelled on April 26 include:

ER500 Karachi to Islamabad
ER501 Islamabad to Karachi
ER502 Karachi to Islamabad
ER503 Islamabad to Karachi
ER504 Karachi to Islamabad
ER505 Islamabad to Karachi

ER520 Karachi to Lahore
ER523 Lahore to Karachi
ER524 Karachi to Lahore
ER525 Lahore to Karachi

ER540 Quetta to Islamabad
ER541 Islamabad to Quetta
ER542 Quetta to Lahore
ER543 Lahore to Quetta
ER544 Karachi to Quetta
ER545 Quetta to Karachi

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baberblues
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Re: Serene Air Suspends Flight Operations Due to Reservation System Maintenance

Post by baberblues »

What a loss of days/time and money not being able to fly, surely serene should have a back up system in place.
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Re: Serene Air Suspends Flight Operations Due to Reservation System Maintenance

Post by Thunder »

Why serene Air is not using alternate ways to start their operation. This is a huge loss for a Low cost carrier Airline. Serene Air Management should take decision immediately because the Eid bookings are now started and they are losing there revenue.
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Re: Serene Air Suspends Flight Operations Due to Reservation System Maintenance

Post by Abbas Ali »

Restoration of Serene Air reservation system expected on April 27.

The airline had to cancel eighty-five flights in five days (April 22 to 26) due to reservation system maintenance.

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adamalikhan
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Re: Serene Air Suspends Flight Operations Due to Reservation System Maintenance

Post by adamalikhan »

I wonder if customer details including card numbers used for online payments have been compromised as part of this malware attack.

Does Pakistan have anything to protect consumers like we have GDPR in the UK and Europe.
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Re: Serene Air Suspends Flight Operations Due to Reservation System Maintenance

Post by Abbas Ali »

Serene Air Announcement:

Sale from Serene Air Airport & City Ticketing Offices and reservation from airline's call centre number 111 737 363 is on.

Serene Air would start operations from April 27, 2021. Availability of flights can be checked from airline's website.

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At the moment, seat booking is unavailable on Serene Air website https://sereneair.com/:

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Public Notice

Our booking portal is currently unavailable due to the system failure of our technology partner Radixx International. Efforts by both SereneAir and Radixx International are in hand to restore the reservation system as soon as possible. We are making untiring efforts in pursuing other options for immediate restoration of flight operations to serve our valuable clients. We sincerely regret the untoward situation and apologies for inconvenience caused.

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Flights schedule is available on Serene Air website:

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baberblues
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Re: Serene Air Suspends Flight Operations Due to Reservation System Maintenance

Post by baberblues »

5 days loss of operations, the company who runs the ticketing system should really pay up to airlines. But also it does show a lack of planning by serene air?, surely a secondary system should be kept in place of a back up on events like this.