Allama Iqbal International Airport Tops In Services

[Abbas Ali]

Thursday, November 22, 2007

KARACHI: Allama Iqbal International Airport, Lahore is ranked among the world’s leading airport in service performance conducted by Singapore Airlines.

An intensive Service Performance Survey (SPS) was recently conducted by Singapore Airlines to assess the quality of service standards maintained by airports within the region. The survey entailed a stringent evaluation of airports on the basis of lounge facilities offered in terms of general airport condition, ambience and comfort of lounge as well as overall efficiency of the airports’ lounge staff with respect to their level of friendliness and assistance extended to all travellers and visitors of airports.

Airports assessed and evaluated by Singapore Airlines for the SPS included 18 leading airports from across the world including the UAE’s Abu Dhabi Airport, Saudi Arabia’s Jeddah Airport, the United Kingdom’s Campbelltown Airport, Pakistan’s Allama Iqbal International and Jinnah International Airports, India’s Bombay, Calcutta, Chennai and Delhi Airports, Sri Lanka’s Colombo Airport, South Africa’s Cape Town and Johannesburg Airport along with Bangladesh’s Dhaka Airport and Maldives' Malé Airport.

Following a rigorous scrutiny and evaluation of these airports by representatives from the Singapore Airlines, Pakistan’s Allama Iqbal International Airport, Lahore, secured first position with a score ranging from 87 per cent to 100 per cent in different areas outlined by the airline as part of the survey criteria.

“In an age where knowledge, innovation and advancements have paved the way for unprecedented growth and opportunities, adaptation to change is a critical element that will help us keep pace with the changing dynamics of airport management.

At CAA, we recognise the need to ensure effective and efficient management of our airports in line with global benchmarks, and therefore feel great pride over this achievement,” DG CAA said in a press statement.

Source: The News

On the Net: Allama Iqbal International Airport

[atmalik]

congratulations to LHE. hopefully we will keep this up and not rest on our laurels as we usually do.

[raihans]

Congrats to Lahore Airport / CAA management!

Hope to recall the memories of LHE Insha'Allah on 1st Dec

[malpensa26]

wow im really surprised....does any airline have an exclusive lounge at lahore??

and any plans for a star alliance lounge???? (MH, Lufthansa, SIA, soon BMI..there should be sufficinet demand')

[aslihan]

wow im really surprised....does any airline have an exclusive lounge at lahore??

and any plans for a star alliance lounge???? (MH, Lufthansa, SIA, soon BMI..there should be sufficinet demand')

How come we forget TG operating daily at 23:50 from LHE.

TG uses CAA CIP lounge at LHE. I guess same is true for all other airlines including PIA.

[malpensa26]

http://thepost.com.pk/CorpNews.aspx?dtl ... 20&catid=8

Allama Iqbal airport ranked world’s leading airport

Zafar Ahmad

KARACHI: Allama Iqbal International Airport, Lahore, is ranked among the world's leading airports in service performance, a latest survey by Singapore Airlines revealed.

The intensive Service Performance Survey (SPS) was conducted recently by Singapore Airlines to assess the quality of service standards being maintained by the airports within the region.

The survey entailed a stringent evaluation of airports on the basis of lounge facilities offered in terms of general airport condition, ambience, and comfort of lounge as well as overall efficiency of the airports' lounge staff with respect to their level of friendliness and assistance extended to all travellers and visitors of the airports.

Airports were assessed and evaluated by Singapore Airlines for the Service Performance Survey (SPS) included 18 leading airports from all across the world including UAE's Abu Dhabi Airport, Saudi Arabia's Jeddah Airport, United Kingdom's Campbell Town Airport, Pakistan's Allama Iqbal International and Jinnah International Airports, India's Bombay, Calcutta, Chennai and Delhi airports, Sri Lanka's Colombo Airport, South Africa's Cape Town and Johannesburg Airports alongwith Bangladesh's Dhaka Airport and the Malee Airport.

Following a rigorous scrutiny and evaluation of these airports by the representatives from the Singapore Airlines, Pakistan's Allama Iqbal International Airport, and the Lahore airport secured the first position with a score ranging from 87 percent to 100 percent in the different fields outlined by the airline as part of the survey criteria. "In an age where knowledge, innovation and advancements have paved the way for unprecedented growth and opportunities, adaptation to change was a critical element that would help us keep pace with the changing dynamics of airport management," said CAA director general.

We recognize the need to ensure effective and an efficient management of our airports in line with the global benchmarks and, therefore, feel great pride over this achievement, he added.

Following is the overall ranking of lounge facilities:

1) Lahore 94.44

2) Jeddah 79.19

3) Cape Town 74.94

4) Male 69.49

5) Campbell Town 68.48

6) Colombo 67.74

7) Karachi 64.14

8 ) Istanbul 61.87

9) Kolkata 61.14

10) Delhi 59.57

11) Johannesburg 56.38

12) Dubai 56.17

13) Chennai 52.79

14) Abu Dhabi 52.77

15) Dhaka 40.28

16) Bombay 36.22



Karachi over Dubai??? it defies logic